Privacy Policy

Your privacy is very important to me. This policy explains how I collect, use, and protect your personal information when you work with me. This privacy policy explains how I, Zoe Collins (sometimes operating under the names 717 EFT, Zoe Collins Coaching, or Zoe Collins EFT), collect, use, and protect your personal information when you enquire about or work with me.

What Information I Collect

When you enquire about or book a session, I may collect:

• Your name and contact details (phone, email)

• Background information you choose to share on your intake form

• Session notes (kept for professional record-keeping and insurance purposes)

• Consent preferences (e.g. for marketing emails)

How I Use Your Information

I use your data only to:

• Contact you about sessions or enquiries

• Keep appropriate records of our work together (as required by my insurance)

• Send you marketing or updates only if you have explicitly consented. You can opt out at any time.

I never sell or misuse your data.

How I Store Your Data

• Your records are kept securely and confidentially.

• I retain client data and session notes for around 7 years, in line with professional and insurance requirements.

• Enquiries who do not go on to become clients will have their information deleted after a short period and will not be added to any marketing lists (unless they have opted in).

Sharing of Information

I do not share your information with anyone, except:

• If I am legally required to do so by the authorities (e.g. to prevent harm or comply with the law).

Otherwise, everything remains private and confidential.

Your Rights

You have the right to:

• Request a copy of the information I hold about you

• Ask me to update or correct your details

• Withdraw consent for marketing at any time

• Request deletion of your data (except where I am legally required to keep records)

Contact

If you have any questions about this policy or how your data is handled, you can contact me directly at: hello@zoecollins.co.uk